Retail Banking

Personal Internet Banking Help Page
Personal Internet Banking Help Page
Personal Internet Banking Help Page
Personal Internet Banking Help Page

Personal Internet Banking Help Page

Personal Internet Banking Help Page
Personal Internet Banking Help Page
Personal Internet Banking Help Page
Accounts

You can make operations by clicking on the subheads given in the my account menu Besides, you can controll your account, check, bill informations.

  • Account activity
  • Check information
  • Bill information
  • Opening an account
  • Requesting a check book
  • Check book observation
  • Check and bill information

1.1. Account activity
It can display all transactions in the past three years of the account you have chosen by determining the starting and ending date. You can receive any receipts for any of your transactions

For viewing your account activity;
Accounts/ My account activites /Date range/Next You can make following steps.

1.2. Account information
You can display informations like branch code and branch name, account number, IBAN code, balance, Date of account opening, last transaction date.

For viewing my account information;
Accounts/ Currency accounts/ Account information You can make following steps.

1.3. Check information
Using this step, you can display your checks by date range and by result (Collected, protrested, returned, awaiting in the bank, protested and retured checks etc. ) You can display the bank and the bank branch of your check, your account number and due date, the amount and the result.

For displaying your check information;
My account/My check information /Please enter domains/Next You can make following steps.

1.4. Bill information
You can acquire Information concerning your bills (Bill no, Name of the debitor, Name of the branch dealing with collection, Account no, Due date, Amount etc. )

For displaying your bill information;
Acccounts/Bill information/Date range/ Result/Next You can make following steps.

1.5. Opening an account
Using this step, you can open the accounts listed below via our internet branch.

  • Participation account
  • Currency account

1.5.1. Opening a currency account
In the branch you received your Internet password, you can open any kind of currency account in any currency type. You can open a currency account in 13 different currencies. No interest to account owners shall be paid for currency accounts guaranteed by Albaraka Türk. The money in the account can be booked partly or completely any given moment.

For opening a currency account;
Accounts/Opening an account/Currency account/Sort of money/ Next You can make following steps.

1.5.2. Opening a contributory account

For opening a contributory account, you need to have a currency account, from which you can transfer money to the contributory account. After you choose the type of account you want to open, your currency account shall be displayed automatically, and then you have to enter the sort of money, due date, and amount.

For Opening a contributory account;
Accounts/Opening an account/Contributory account/Enter domain/Next You can make following steps .

The funds collected at the participation accounts are being used for financing trade and industry with the method of financement without interest, and the profits made are being divided between account owners. Participation accounts shall be opened in a date range of 1 Month-3Months-6 Months- 1 Year and more than 1 year. Savers can open contributory accounts in Albaraka Türk branches, through the correspondent bank (Akbank), in places without our branches.

1.6. Ending an account
You can close your currency accounts using this step. You can close your participation account only within the due date.

If you have a balance in your account,
After zeroing your account balance by remitting between your accounts,

If you want to end your accounts because of any of these reasons listed below, you can apply to our branch.

  • For ending your participation account;
  • If you have an automatical credit card payment instruction defined in your account,
  • If you have an automatical invoice/institution payment instruction,
  • If there are checks or bills connected with your account,
  • If you have a blocking in your account,
  • If you have financement payments to be made from your account,
  • For ending currency accounts;

Accounts/Ending an account/Approval You can take following steps.

1.7. Requesting a check book
You can request a check book for your currency account you have chosen in this step.

For requesting a check book;
Accounts/Choose account/ Requesting check book/ Number of checks you requested/ Next You can take following steps.

1.8. Check And Bill Information

If you want to acquire information concerning your checks and bills, you can acquire more detailled information by searching with your Serial no. and Check no.

For observing your check book;
Acccounts/Bill information/Enter domain/Next You can take following steps

For observing your bills;
Acccounts/Check information/Enter domain/Next You can take following steps

Credit Cards

Taking this step, you can acquire the information listed below concerning your credit card.

2.1. Card Detail Information

You can display all information concerning your credit card (Total debt, Useable limit, Cut off day, payment due date etc. in this menu.

For detailed card information;
Credit cards,/Card detail information/ You can take following steps.

2.2. Abstract

You can display the expenses listed by transaction date, transaction place and expense amount.

For displaying your abstract;
Credit cards/Abstract/Abstract period/Next. You can take following steps.

2.3. Cash Activity Within The Period

You can display the expenses made within the period of last abstract date and current. The expenses you made abroad as currency within the transaction period are being displayed converted into Turkish Lira by the TCMB (Central Bank of Turkish Republic) currency rates of that day.

For displaying the cash activity within the period ;
Credit cards/Cas activity within the period You can take following steps.

2.4. Debt Discharging

The debt of your credit card will be displayed in the abstract of the month after the cut off date of the abstract. You can pay your debts until the payment due date. You can not make a payment more than the amount of your abstract debt.

2.4.1 To your credit card

The debt of your credit card will be displayed in the abstract of the month after the cut off date of the abstract. You can pay your debts until the payment due date. You can make payments more than the abstract debt but not more than the card debt.

For debt discharging;
My credit cards/ Debt discharging/ The amount to be paid to your credit card/Next You can take following steps.

2.4.2 To the credit card of another person

You can pay the debt of the Albaraka Card debt of another person until the payment due date. You can make payments more than the abstract debt but not more than the card debt.

For debt discharging;
My credit cards/ Debt discharging/ The amount to be paid to the Albaraka credit card of another person/Next You can take following steps.

2.4.3 (EFT) to the credit card of another bank

You can pay the debt of a credit card of another bank. You can make a payment more than the abstract debt.

For debt discharging;
My credit cards/ Debt discharging/ The amount to be paid to another credit card/Next You can take following steps..

For debt discharging;
Credit cards/Debt discharging/ Amount to be paid/ Next You can take following steps.

2.5. Cut Off Day Change

Using this step, you can reach cut off day information concerning your account and change the due date of your credit card. Due date change of the credit card can be done only once within a period and twice within a year.

For cut off day change;
Credit cards/ Cut off day change/ Next. You can take following steps.

2.6. Automatic Payment Order

Through the account you will determine you can pay your credit card debts by the due date of your credit card abstract. Please indicate the account you wish for the obligation of funds to be withdrawn from on the payment due date.

For automatic payment instruction;
Credit cards/ Automatic payment instruction/ Choosing an account/ Next You can take following steps.

Note: If there is enough balance to be found in your account you have determined at the due date, your abstract debt shall be paid automatically.

2.7. Adress Information Change
You can change the address, where your credit card abstract is sent from this menu.

For address information change;
Credit cards/ Address information change/ Next You can take following steps.

Fund Application

If you have corporate financement (production consolidation, leasing) and/or personal financement (housing, vehicle or consumer) in our bank,

you can display your previous payments, installment lists concerning your financement.

3.1. Installment List

For displaying your installment list;
Funds application/ Project transactions/ List of installments You can take following steps.

3.2. Payment Schedule Example

This is the calculation table which you can use for displaying examples concerning payment plans, installments and payments, by entering different parameters in the fields for acquiring information regarding the funds you consider to request.

For creating an example payment plan;
Application of funds/ Payment plan example/ Calculate You can take following steps. .

Pos Transactions

P.O.S transactions menu is the menu, which allows you to acquire information regarding monthly statements and P.O.S. ending detail information.

4.1. Detailled Ending Information

You can access your Ending date, Unblocking date, Total endorsement, Comission BSMV and netto amount information belonging to P.O.S. machine from the ending detail information screen, retrospectively.

For displaying ending detail information;
POS transactions / Ending detail information You can take following steps.

4.2. Monthly Statement

By choosing the monthly statement screen, you can display your monthly statement informations for each month within the last 3 years.

For accessing your monthly statement information;
POS transactions / Monthly statement You can take following steps.

 

Cash Transfer

This is the menu where you can make your money transfers like EFT, remittances and concessions.

EFT, means a money transfer you shall make to another bank.

Remittance means a money transfer between two branches of our bank.

In the concessions menu, you can make concessions to the institutions which Albaraka Türk is contracted with (Deniz Feneri, Kimse Yok Mu, Mazlumder ve İHH İnsani Yardım Vakfı.)

5.1. Remittance Transactions

You can make money transfers between Albaraka Türk branches using this step. After choosing the account, through which the transaction shall be made, you can make the transactions listed below :

  • Remittance between my accounts
  • Remittance to account
  • Remittance to person

5.1.1. Remittance between my accounts

Using the remittance between my accounts transaction, you can make money transfer between two accounts belonging to you.

For remittance between my accounts;
Money transfer/Remittance /Choose the account for transaction/ Choose the transaction type / Choose the account for remittance / Transaction date / Next You can take following steps.

For the menu through which you can see the limits you have left concerning your limits;
Other transactions/ Transaction limits

Taking these steps shall be enough.

For giving an order for a further date, you can choose any further date for your transaction date. If the balance of the account you have chosen at the date of the transaction shall not be sufficient, the transaction shall not take place. The sum of your orders which shall be realised within a day and the sum of the transactions you shall do on that same day shall not exceed your daily limits.

Please note, that as you make your instruction entries, your orders exceeding your daily limits shall not be realised.

5.1.2. Remittance to account

Through using the remittance to an account transaction, you can transfer money to a customer having an account at Albaraka Türk. If you know the account number of our customer, please use this step. If you dont know the number, please use the remittance to the person menu for remitting to his/her name.

For remmittance to account;
Money transfer/Remittance/ Choose the account for transaction/ Receiver branch no/ Amount/ Next You can take following steps.

For the menu through which you can see the limits you have left concerning your limits;
Other transactions/ Transaction limits

Taking these steps shall be enough.

For giving an order for a further date, you can choose any further date for your transaction date. If the balance of the account you have chosen at the date of the transaction shall not be sufficient, the transaction shall not take place. The sum of your orders which shall be realised within a day and the sum of the transactions you shall do on that same day shall not exceed your daily limits.

Currency Transactions

In this menu, currency buying and selling and other fast currency transactions shall be realised.

6.1. Buying currencies

For buying currencies;
Choose the sort of currency/ Buying currencies/ Enter the amount of TL or currency/ Next You can take following steps.

We have the currency converter for your currency buying-selling transactions at your service.

WARNING !!! For being able to make currency transactions, you need to have at least one account with the sort of currency you want to buy. If you dont have an account, please click on the "My accounts" menu and open an account.

6.2. Selling currencies

For selling currencies;
Choose the sort of currency/ Selling currencies/ Enter the amount of TL or currency/ Next You can take following steps.

We have the currency converter for your currency buying-selling transactions at your service.

WARNING !!! For being able to make currency selling transactions,you need to have at least one account with the sort of currency you want to sell. If you dont have an account, please click on the "My accounts" menu and open an account. .

6.3. Fast currency transactions

Enables you to make your currency transactions fast.

For example: If you want to sell USD and buy EURO.

In the fast currency transactions menu, first our system shall sell your currencies in your name, and then buy the currencies you want.

WARNING !!!Fast currency transaction is not being done by parity. This menu is only a short cut for you being able to convert your currencies to TL, and buy currencies.

My Orders

You can display your money transfers you saved as an order at a further date.

By choosing a date range and one of the criteria concerned, you can observe your EFT or REMITTANCE records and cancel the orders which have not been realised.

My Payments

You dont need to wait in rows, or be in a hurry to catch the due date, or pay interest rate for your delays concerning the payments of İSKİ, İGDAŞ and BEDAŞ invoices.

You can pay your invoices regularly by using your Albaraka Türk online banking or by giving an automatic payment order every month.

8.1. Automatic instructions

Using the facility of automatic payment instructions, the amount of your İSKİ, İGDAŞ, BEDAS, AYEDAS, KASKİ and KÇETAŞ invoices shall be booked from your account automatically at due date and be paid by Albaraka Türk. You can make use of this facility of Albaraka Türk without having to pay a service fee.

For İGDAŞ invoice automatic payment instruction;
İnvoice transactions/ Automatic payment instruction/ Choose your account/ İĞDAŞ/ Facility no/ Next You can take following steps

WARNING!!! If you have given another bank an automatic payment instruciton concerning the same invoice, this instruction you have given has to be cancelled. The instruction you have given shall be processed at the date of the next invoice.

8.1.1. İSKİ

By entering the "Contract no" written on the İSKİ invoice, you can give automatic payment instructions.

For İSKİ invoice automatic payment instruction;
İnvoice transactions/ Automatic payment instruction/ Choose your account/ İSKİ/ Facility no/ Next You can take following steps.

WARNING!!! If you have given another bank an automatic payment instruciton concerning the same invoice, this instruction you have given has to be cancelled. The instruction you have given shall be processed at the date of the next invoice.

8.1.2. İGDAŞ

By entering the "Contract no" written on the İĞDAŞ invoice, you can give automatic payment instructions.

For İGDAŞ invoice automatic payment instruction;
İnvoice transactions/ Automatic payment instruction/ Choose your account/ İĞDAŞ/ Facility no/ Next You can take following steps

WARNING!!! If you have given another bank an automatic payment instruciton concerning the same invoice, this instruction you have given has to be cancelled. The instruction you have given shall be processed at the date of the next invoice.

8.1.3 BEDAŞ

By entering the "Contract no" written on the BEDAŞ invoice, you can give automatic payment instructions.

For BEDAŞ invoice automatic payment instruction;
İnvoice transactions/ Automatic payment instruction/ Choose your account/ BEDAŞ/ Facility no/ Next You can take following steps

WARNING!!! If you have given another bank an automatic payment instruciton concerning the same invoice, this instruction you have given has to be cancelled. The instruction you have given shall be processed at the date of the next invoice.

8.1.4 AYEDAŞ

By entering the "Facility no" written on the AYEDAŞ invoice, you can give automatic payment instructions.

For AYEDAŞ invoice automatic payment instruction;
İnvoice transactions/ Automatic payment instruction/ Choose your account/ AYEDAŞ/ Facility no/ Next You can take following steps

WARNING!!! If you have given another bank an automatic payment instruciton concerning the same invoice, this instruction you have given has to be cancelled. The instruction you have given shall be processed at the date of the next invoice.

8.1.5 KASKİ

By entering the "Facility no" written on the KASKİ invoice, you can give automatic payment instructions. KASKI payments are not undertaken from our branches or through online banking. You can only give automatic payment instructions for KASKİ payments.

For automatic payment instruction of KASKİ invoice;
İnvoice transactions/ Automatic payment instruction/ Choose your account/ KASKI/TesisatŞ/ Facility no/ Next You can take following steps

8.1.6 KCETAŞ

By entering the "Facility no" written on the KASKİ invoice, you can give automatic payment instructions. KCETAS payments are not undertaken from our branches or through online banking. You can only give automatic payment instructions for KECTAS payments.

For automatic payment instruction of KECTAS invoice;
İnvoice transactions/ Automatic payment instruction/ Choose your account/ KEÇTAŞ/Tesisat/ Facility no/ Next You can take following steps

8.2. Invoice payments

You dont need to wait in rows, or be in a hurry to catch the due date, or pay interest rate for your delays concerning the payments of İSKİ, İGDAŞ and BEDAŞ and AYEDAŞ invoices. You can make your İSKİ and İĞDAŞ invoice payments by using Albaraka Türk online banking.

8.2.1. İSKİ

By entering the "Contract no" written on the İSKİ invoice, you can give automatic payment instructions.

For paying İSKİ invoices;
Invoice transactions /İski invoice / Contract No/ Amount / Next You can take following steps

WARNING !!! You can pay your İSKİ and İGDAŞ invoices only through accounts in İstanbul branches.

8.2.2. İGDAŞ

The facility number is written on the section "Contract no" on the İGDAŞ invoice. You can display the amount of the invoice by entering the 11 digit number to the concerned field and make the of it. You can create your İĞDAŞ invoice which has exceeded its due date from here.

For paying İGDAŞ invoices;
Invoice transactions /İski invoice / Enter facility no/ Amount / Next You can take following steps.

WARNING !!! You can pay your İSKİ and İGDAŞ invoices only through accounts in İstanbul branches.

8.2.3. BEDAŞ

The facility number is written on the section "Contract no" on the BEDAŞ invoice. You can display the amount of the invoice by entering the 8 digit number to the concerned field and make the payment of it. You can create your BEDAŞ invoice which has exceeded its due date from here.

For paying BEDAŞ invoices;
Invoice transactions /BEDAŞ invoice / Enter facility no/ Amount / Next You can take following steps.

8.2.4. AYEDAŞ

The facility number is written on the section "Facility no" on the AYEDAŞ invoice. You can display the amount of the invoice by entering the 8 digit number to the concerned field and make the payment of it. You can create your AYEDAŞ invoice which has exceeded its due date from here.

For paying AYEDAŞ invoices:
Invoice transactions /AYEDAŞ invoice / Enter facility no/ Amount / Next You can take following steps.

WARNING !!! İSKİ, İGDAŞ, BEDAŞ and AYEDAŞ invoices can be paid only through accounts in İstanbul branches.

8.3. Tax Payments

You dont need to wait in rows, or be in a hurry to catch the due date, or pay interest rate for your delays concerning the payments of your taxes and motor vehicle taxes. You can make your tax payments and motor vehicle payments by using Albaraka Türk online banking.

8.3.1. Tax Payments

You can display your tax office information by entering your licence number to the concerned field and make the payment of it.

For paying taxes;
Payments/ Paying taxes / Enter domain /Next You can take following steps.

8.3.2. Motor Vehicle Taxes

You can display your tax office information by entering the amount of your debts to the concerned field and make the payment of it

For paying Motor Vehicle taxes;
Payments/ Motor vehicle taxes / Enter domain /Next You can take following steps.

8.4. TPC Payments

You dont need to wait in rows, or be in a hurry to catch the due date, or pay interest rate for your delays concerning the payments of your traffic fines. You can make your traffic fine payments and motor vehicle payments by using Albaraka Türk online banking.

For paying traffic fines;

Payments/ Traffic fines/ Choose your account/ Choose your licence number/ Next You can take following steps.

Statical Information

You can access the currency rates of your banks for currency transactions here.

9.1. Albaraka Currency Rates

You can follow the current currency rates for several currency sorts or access currency information of the past.

For currency rate information;
Static information/ Currency rates You can take following steps.

You can follow the current currency rates for several currency sorts or access currency information of the past.

For currency rate information;
Static information/ Currency rates You can take following steps.

9.2. TCMB Currency Rates

You can follow the current TCMB currency rates for several currency sorts or access currency information of the past.

For currency rate information;
Static information/ TCMB Currency rates You can take following steps.

9.3.Profit Shares

You can access information concerning the brutto profit shares of Albaraka Türk for Euro, US Dollars, TL, in peripds of 1, 3, 6, 12 Months, which Albaraka Türk distributes to its equals and publishes in several newspapers any hour of the day.

For displaying the profit shares;
Static information/ Profit shares You can take following steps.

 

Password Identifications

You can change your password and code which you use for online banking in the menu "Password definitions".

10.1. Password Change In Bank Cards

Using this step, you can define and change passwords for your ATM cards via online banking.

For this, first you have to choose the ATM cards listed for you above. After having made a choice from the list, you can access the next page for defining your new password by clicking "Next". In this phase, you have to enter your password twice by using the virtual keyboard, and click "next" afterwards.

Please read the information by clicking the SECURITY link for the matters you should be careful about conceing your password protection and online banking.

For changing password;
Password definitions/ Password change for bank card/ Choose your card/ Next You can take following steps.

10.2. Password Change In Credit Cards

Using this step, you can define and change passwords for your credit card. For this, first you have to choose the credit cards listed for you above. After having made a choice from the list, you can access the next page for defining your new password by clicking "Next". In this phase, you have to enter your password twice by using the virtual keyboard, and click "next" afterwards.

Please read the information by clicking the SECURITY link for the matters you should be careful about conceing your password protection and online banking.

10.3. Business Card Password Change

Using this step, you can define and change passwords for your business card.

For this, first you have to choose the business cards listed for you above. After having made a choice from the list, you can access the next page for defining your new password by clicking "Next". In this phase, you have to enter your password twice by using the virtual keyboard, and click "next" afterwards.

Please read the information by clicking the SECURITY link for the matters you should be careful about conceing your password protection and online banking.

10.4. Password Change

For changing password;
Password definitions/ Password change You can take following steps.

10.5. Changing The Code

For changing the code;
Password definitions/ Code change You can take following steps.

Security Adjustments

Using the security adjustments menu, you can apply restrictions concerning IP/ISS,Foreign, Time, Calculation, Transaction Authorization/Limit restrictions, and apply for the Takepassword and Takepassword gsm applications.

11.1. IP/ISS Adjustments

By applying IP/ISS restrictions, you can make sure that no other IP or ISS address logs in to our online banking, and only the IP/ISS numbers you have defined.

For IP/ISS restrictions;
Security adjustments/ IP-ISS adjustments/ Choose the restriction/ Next You can take following steps.

11.2. Foreign Restriction

By applying foreign restrictions, you can make sure that there is no other possibility of access to our online banking from countries other than you have defined.

For foreign restriction;
Security adjustments/ Foreign restriction/ Choose the restriction/ Next You can take following steps.

11.3. Time Restriction

By applying time restriction, you can adjust the days and times of your personal transactions you shall make through our call centers. You can block your access for your personal transactions to your online banking services and call centers by defining a date range you wish.

For time restriction;
Security adjustments/ Time restriction/ Choose the restriction/ Next You can take following steps.

11.4. Account Restriction

By applying an account restriction , you can define the accounts you dont want to be used or only be used for displaying purposes through online banking or call center.

For account restriction;
Security adjustments/ Account restriction/ Choose the restriction/ Next You can take following steps.

11.5. Transaction Authorization / Limit Restriction

By applying Transaction authorization/Limit restriction, you can close any transactions for online banking and lower the limits.

For Transaction authorization / Limit restriction;
Security adjustments/Transaction authorization/ Restricting limits/ Choose your restriction You can take following steps.

11.6. ŞifreAl Transactions

The ŞifreAL password, which the ŞifreAL generater shall generate replaces the CODE you have used before ŞifreAl. You will carry on using a "Customer number" and "Password" like you used befor in Internet branch entries. Your security adjustments and money transfers you make via Online Banking. By the approval of your transactions, the password generated by the ŞifraAL generator shall be used.

For applying to ŞifreAl;
Security adjustments/ŞifreAL transactions/ You can follow the steps by ŞifreAL application menu.

For ŞifreAL activation;
Security adjustments/ŞifreAL transactions/ ŞifreAL activation. You can take following steps.

For an alternative password;
Security adjustments/ŞifreAL transactions/ Alternative password. You can take following steps.

11.7. ŞifreAL Cepte Transactions

By logging in to online banking you use your customer number and password, and use the ŞifreAL gsm password only for transaction approvals. For all kinds of money transfers and transactions requiring an approval you may make by using online banking, an SMS to your mobile namely the "ŞifreAL gsm password".

For ŞifreAL gsm;
Security adjustments/ ŞifreAL gsm transactions/ ŞifreAL gsm definitions/ You can take following steps.

Other Transactions

From "other transactions" menu, you can update address and telephone information, control your Internet branch limits and access the transaction information that you made on the Internet branch.

12.1. Information Update

You can update contact information like Adress, Telephone, Fax, E-Mail.

For information update;
Other transactions/ Information update. You can use following steps.

12.2. My Transaction Limits

From the Transaction Limits menu, you can view your daily limits, the limits used within that day and remaining limits.

For your transaction limits;
Other transactions/ My transaction limits. You can use following steps.

12.3. My Transactions

You can display all of your transactions in the "My transactions" Menu.

For your transactions;
Other transactions/ My transactions You can use following steps.