About Us

We provide SOLUTIONS!
We provide SOLUTIONS!
We provide SOLUTIONS!
We provide SOLUTIONS!
We provide SOLUTIONS!
We provide SOLUTIONS!
We provide SOLUTIONS!
We provide SOLUTIONS!

We now provide you with all our solution channels to review your complaints, requests and suggestions on our products and services, provide solutions and respond as soon as possible.

For your inquiries, you can;

  • Call 0850 222 87 87 - our Solution Line, (Weekdays, 09:00 - 18:00)
  • Call 0850 222 5 666 or 444 5 666 Albaraka Hotline, (7 days 24 hours)
  • Fax to 0216 666 16 87,
  • Post to Saray Mah.Dr.Adnan Büyükdeniz Cd.No:6 PK:34768 Ümraniye/ISTANBUL,
  • Fill in printed forms and drop them in the We Provide Solutions boxes at our branches,
  • Comment on social media (Facebook, Twitter, etc.)

Our Bank does not consider your feedback on our products and services as complaints but as improvement and development requests submitted to be reviewed, revised and to take necessary actions accordingly. Any complaint made by our customers, rightful or not, is a complaint at the end and gives us the opportunity to make up any possible shortcomings in our products and services. Being responsive and just about feedbacks, focusing on the solution utilizing every resource of the company, ensuring at each stage that the processes are easy to implement and available at all times are the approaches and visions adopted by all our colleagues.

Our objectives are to increase customer satisfaction level, identify improvement and development opportunities in business processes and take all necessary measures, identify the service quality that is perceived as a consequence of the improved business processes and increasing customer loyalty.