About Us

The Customer Satisfaction Policy
The Customer Satisfaction Policy
The Customer Satisfaction Policy
The Customer Satisfaction Policy
The Customer Satisfaction Policy
The Customer Satisfaction Policy
The Customer Satisfaction Policy
The Customer Satisfaction Policy

Customers of Albaraka Türk are part of a large family.

We do care about our customers' requests, expectations and complaints about our Bank and meticulously review in detail any inquiry made by our customers to be able to provide a better quality service.

Our objective is to maintain the continuity of necessary improvements and developments as well as the sustainability of the customer satisfaction.

Albaraka Türk Participation Bank;

  • Identifies / conducts customer relationships not within the frame of mass or group descriptions but individual descriptions.
  • Adopts "Each complaint is a gift" philosophy.
  • Provides its customers with available and defined access channels.
  • Meticulously reviews any inquiry sent by its customers and considers such inquiries as an opportunity to raise the standard and quality of its products and services.
  • Is ready to listen to its customers at all times, takes care of their problems and provides them with the necessary support to reach the solution.
  • Examines customer inquiries in a just and objective manner.
  • Quickly responds to any request submitted.
  • Emphasizes informing its customers in a timely manner.
  • Does not demand a fee when reviewing customer complaints.
  • Keeps personal information of the customers confidential.
  • Provides clear, comprehensible and accurate information.
  • Offers efficient, realistic and applicable solutions.
  • Aims to establish a long-term relationship with its customers.
  • Strictly complies with all applicable laws and statutory requirements.

As the senior management of Albaraka Türk Participation Bank;

We intend to identify during the process of reviewing customer requests, expectations and complaints any areas that are available for development, increase efficiency, draw accurate conclusions through analyses and improve our processes continuously in line with the customer expectations and undertake to provide reliable and high quality services in compliance with this policy.

 

28.08.2014